Refunds Policy

This policy applies to the following purchases:

Physical exchange of goods for money – not online purchase

1. CUSTOMER SATISFACTION IS OUR PRIORITY

We offer refunds and replacements in accordance with Australian Consumer Law and on the terms set out in this Policy.

Please read this Policy before making a purchase so that you understand your rights as well as what you can expect from us if you are not happy with your purchase.

2. AUSTRALIAN CONSUMER LAW

Under the Australian Consumer Law, goods come with guarantees that cannot be excluded under the Australian Consumer Law.

3. CHANGE OF MIND

We do not offer any refund if you simply change your mind or find the same product cheaper elsewhere.

4. EXCEPTIONS

We may refuse to provide a refund or replacement for a product you purchased if you misused the product in a way that caused the problem.

5. SHIPPING COSTS FOR RETURNS

If a product you purchased fails to meet one or more of the Consumer Guarantees under the Australian Consumer Law, we will bear any costs of the shipping the product back to us, as well as any costs of shipping any replacement product to you.

6. HOW TO RETURN PRODUCTS

You must contact us to discuss a return using the details at the end of this Policy. We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase. You must provide proof of purchase to be eligible for a refund or replacement. You may return products to the following address: Suite 4/220-226 McLeod Street, Cairns North QLD 4870

7. CONTACT US

If you wish to speak to us about this Policy or about any refund or replacement, you may contact us at: info@rrf.org.au